[@Obscene Symphony] It's a combination of magic and just being stretched too thin. The SWO has shit all over the world that they alone have to deal with and so a lot of places go missing. Since the resistance has so far been very good about not leaving a trace, and the city is surrounded by invisibility and misdirection runes, not to mention runes that mask all the magic that goes on. And also you could assume that Lucille does know their location but is just playing a game with them. She's kind of that evil.