[@Pair of Hearts] Example from a few months back... Customer: "Excuse me, can you help?" Me: "sure what's up?" C: "I'm looking for a part for a pump. Would you have something like this? [b]*hands over part with his bare hands[/b] M: "hmm... haven't seen one of those before. What type of pump is it?" C: "A sewerage pump off a septic tank" M: ... [b]*slowly hand back part, tell him we don't stock it, then goes off to bleach his hands after touching the grungey part*[/b]