Robert boggled for a moment, wondering if this man intended to join this seemingly mad quest as well or not... Hell, he himself wasn't completely sure he should go, and was as-yet undecided.  He had presumed the man was staying in the city building for other reasons. Being an itinerant laborer, though, he supposed it added up he would be here.

He wondered what work the man had in town.

[color=f9ad81]"A pleasure, Arthur. I am pleased you found our product to your liking.  When we know it is for construction, we try to prioritize wood with straighter grain, and with fewer defects. With so few prospects out here, we have to be competitive against people trying to source the wood themselves. Did you have any issues using it, and was the customer fully satisfied?"
[/color]

While it was no real secret back home that he positively *loathed* doing the actual cutting, loading, and dressing of said timbers, the 'customer service' and record keeping aspects were not that onerous, and were actually quite pleasing. His dad did not properly understand how valuable it was to engage with customers AFTER the sale, whenever possible, to follow up on things.  He was always focused on the "right here, right now!" and the "Upcoming, have to fullfill!" aspects, and didn't seem to quite grasp how 'if a customer is truly happy with your product, they will not only come back, they will tell their friends'.