Mrs. Baker listened intently. Her expression was steady and firm, however, her emotions were mixed. She felt confusion and worry, as well as slight panic at what troubles her apprentice had caused. She had known the Earl for a long while and this was the first time she had him talk to her like this. What the Earl said was true - her reputation was at stake. Mrs. Baker did not care about earnings, but she could not lose the reputation or rather, the trust that she had gained over her entire life.
Something terrible must have happened, but what? The elderly woman had hoped for clues as to what had gone wrong, but there was nothing that she could gather except that it was something really bad. She didn't even know what to apologize for or what to scold Alex for when she got back to her shop. The Earl also had no intention of revealing Alex's crime, if it even was a crime that is. What was it? Rudeness? Violence? Theft?
She took off her glasses and rubbed them clean before replacing them, hoping it would allow her to see Ciel's expressions more clearly. Mrs. Baker decided to ask a question, though it was phrased differently. "Has my apprentice caused that much of a problem?" she said although it was a rhetorical question instead of one filled with scrutiny. "But I don't even know what to scold him for..." Mrs. Baker finally added. She then looked towards Sebastian, with doubtful, pleading eyes, hoping that the butler, being closer to her in terms of rank, would give a hint.
Sebastian quietly, but intently moved towards the chair where the tailor was sitting. He stood behind it and firmly placed his hands on both her shoulders. Sebastian leaned down, close enough that his face was next to hers. Mrs. Baker felt uneasy and did not look back at the butler, although his voice was enough alone to send chills through her spine. Sebastian spoke softly, perhaps almost seductively, even though he had absolutely no interest in a disgusting old prune like Mrs. Baker. "Well, Mrs. Baker... Let's just say that your apprentice had crossed the boundaries between tailor and client" said Sebastian as he gave her shoulders a squeeze. He then stood upright again before moving back into position behind Ciel, (perhaps with a slightly triumphant look on his face).
"I- I see" said Mrs. Baker nervously. Had she understood Sebastian message correctly? It was not said word for word, but it was conveyed. "It seems I have made a terrible choice for someone such as Alex to be my apprentice. You see Ciel, I am getting old. My eyes are no longer sharp, my hands shake and hurt. That is why I selected Alex. I saw in his fingers the special magic that would lead to a talented tailor. However, it seems that the lad needs to be taught discipline. His... vibrancy will only lead him to the gallows" There was a slight pause before she rubbed her glasses again and replaced them. "I apologize for Alex's behaviour, Ciel Phantomhive. I will ensure that he will not appear in front of you again and I will resume my duties as your personal tailor starting this afternoon. I will be giving him many scoldings and he will be sent back to restocking duties, forbidden to leave the store until he is disciplined enough" said Mrs. Baker, who now frowned at herself for making a bad choice.